As the COVID-19 crisis continues and Australia navigates opening and or closing the economy in response to new cases, consumer behaviour is changing. We have identified six trends in consumer sentiment ad behaviours globally.

This crisis can be an opportunity for businesses to deliver comprehensive and dynamic solutions for their businesses and consumers.

Contents covered in this guide include:

• Consumers continue to expect a long-lasting impact from COVID-19
• Marginal improvement in consumer confidence yet cautious revival plan
• Consumers are shifting to online and digital solution as well as reduced contact channels to get goods and services
• Will digital shopping patterns persist?
• What drives the change in trust for some institutions?
• A call for action

Please download the PDF Document for more information.